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Frequently Asked Questions

1. What is e-naps?
Answer: Electronic Nigerian Army Payroll System

2. How do I access my e-naps email?
Answer: By clicking on the icon showing "NAFC E-NAPS E-MAIL SYSTEM"

3. Do I need to put the oblique (/) sign when typing my username to access my email?
Answer: You don’t need to put the oblique (/) sign.

4. Does my username have any format guiding it?
Answer: Yes, the format is:
Your Surname.Service nos without the oblique@na.enaps.com.ng.

5. Is my username the same thing as my e-mail address?
Answer: Yes, the username is the same thing as the e-mail address.

6. Is my username or password case sensitive?
Answer: The username is NOT case sensitive but the password is case sensitive.

7. Who do I contact if I don’t see my payslip in my inbox?
Answer: Call the following numbers 01-8820514 or 01-8820511 or send an email to nafcsupport@enaps.com.ng

8. Who do I contact if I have any problems accessing my email?
Answer: Call the following numbers: 01-8820514 or 01-8820511 or send an email to nafcsupport@enaps.com.ng

9. Can I change my username and password?
Answer: No, the Username CANNOT be changed, but the password CAN be changed.

10. How do I change my password?
Answer: After opening the website, on the right side, click on the “INSTRUCTIONS TO LOG IN”. This will show a set of instructions guiding you towards changing your password.

11. What do I do if there are irregularities on my payslip?
Answer: Call the following numbers: 01-8820514 or 01-8820511 or send an email to nafcsupport@enaps.com.ng

12. Who do I contact on issues regarding my salary or step?
Answer: Call the following numbers: 01-8820514 or 01-8820511 or send an email to nafcsupport@enaps.com.ng